What's New?

All image attachments are now automatically saved in JPG format. When you upload images in other formats (like PNG, HEIC, or WebP), the system converts them to JPG behind the scenes—you don't need to do anything different.

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Why This Matters

• Upload any image type – Use PNG, HEIC, screenshots, or photos from your phone without worry
• Faster loading – Converted images load quicker and use less storage space
• Better compatibility – JPG works everywhere, on all devices and browsers
• No extra steps – The conversion is automatic and invisible to you

How to Use It

Nothing changes in your workflow:

1. Open any ticket
2. Click to add an attachment
3. Upload your image (any format)
4. The system automatically converts it to JPG and attaches it to the ticket

That's it! You'll see your image attached normally, and it will work perfectly across all devices.

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Notes

• Documents like PDFs are not converted—only image files
• Your images will look the same, just in a more efficient format
• This works with all image uploads across the platform