Releases

This release introduces the WTI Customer Discount feature, allowing business owners to automatically adjust customer rates based on monthly market conditions.The goal is to help maintain competitive pricing and streamline how discounts are applied across all ticket line items.

This release introduces a new safeguard on the web platform to ensure that the mobile app does not unintentionally clear existing property values when syncing data. By enabling this feature, users can prevent missing properties in the payload from causing data deletion.

This update introduces a powerful "Copy Company" functionality specifically for Super Admins. Designed to accelerate the onboarding of new vendors and partners, this feature allows for the precise duplication of existing account configurations into new environments. By utilizing a "Template" approach, manual setup time is drastically reduced, ensuring consistency across multiple accounts while minimizing human error.

This update introduces an "Inactive" checkbox for Private Companies' Offices, allowing for better control over which entities appear during ticket creation. By enabling the ability to mark offices as Active or Inactive, the system ensures that only relevant, current business partners are visible, significantly reducing clutter and selection errors.

This update introduces a comprehensive Activity Log designed to provide full visibility into system changes. The new interface allows for the monitoring of record updates, field changes, and script edits through a centralized, filterable hub. This ensures complete accountability and simplifies the process of reviewing historical changes for compliance or troubleshooting purposes.

You can now add an Audio Recording property to ticket forms, allowing users to record, upload, and attach audio files directly to tickets. This feature includes built-in recording controls, playback functionality, and automatic attachment storage - making it easy to capture verbal notes, customer feedback, or field observations without leaving the ticket.

We have improved the Module Builder to make it easier for Support and Account Admin users to organize modules, group them, and navigate large setups without confusion.

These updates help you manage your account structure faster and with fewer steps.

A new “View Contact” button has been added next to the Contact field in tickets.

With one click, you can immediately see the person’s phone number, email, and other key details - without leaving the ticket.

The new Inventory Dashboard helps warehouse managers easily see and track all items in the Shop and Warehouse. It shows what’s in stock, what’s been used, and how inventory changes over time — all in one place.

You can now automatically send form emails to Ticket Subscribers - the people assigned to the ticket - using the email templates you already use.

We are glad to present new feature for Calendars: ability to Add Notes. So you can add quick notes to your calendar for potential future jobs -keeping things flexible.

This update introduces a comprehensive Activity Log designed to provide full visibility into system changes. The new interface allows for the monitoring of record updates, field changes, and script edits through a centralized, filterable hub. This ensures complete accountability and simplifies the process of reviewing historical changes for compliance or troubleshooting purposes.

This update streamlines the ticket finalization process by introducing an integrated data entry step within the signature workflow. Instead of filling out secondary fields on the ticket page, customers are now presented with a "Fill the form" modal immediately after clicking [Sign Ticket]. This ensures all required information is captured in a focused, step-by-step manner, providing better clarity and a smoother experience for the customer before the signature is applied.

All image attachments are now automatically saved in JPG format. When you upload images in other formats (like PNG, HEIC, or WebP), the system converts them to JPG behind the scenes - you don't need to do anything different.

You can now add an Audio Recording property to ticket forms, allowing users to record, upload, and attach audio files directly to tickets. This feature includes built-in recording controls, playback functionality, and automatic attachment storage - making it easy to capture verbal notes, customer feedback, or field observations without leaving the ticket.

A new option has been added that allows you to include ticket attachments when sending automated e-mail alerts.
Any files uploaded to a ticket - such as PDFs, images, forms, or supporting documents - can now automatically be added to outgoing alert emails.

This ensures that recipients receive all relevant information at the same time, without needing to manually locate or forward attachments.

Introduced a new Rich Text Display Property type that supports multi-line strings, Markdown formatting, and AI-generated content flagging.

This enhancement improves the readability and structure of AI-generated outputs within Ticket Properties and Memos.

A new “View Contact” button has been added next to the Contact field in tickets.

With one click, you can immediately see the person’s phone number, email, and other key details - without leaving the ticket.

We’ve introduced new flexibility in Custom Form settings and Purchase Order workflows, making it easier for users to manage company selection and vendor assignments without manual intervention.

The Card Layout adapts ticket and stage views into a mobile-friendly format, making it easier for sales reps to quickly scan and interact with key information.

We’ve improved how you build quotes and manage tickets on both web and mobile views. Now you can easily add and review line items directly from your phone or computer—no switching or scrolling through complex layouts.

We’ve enhanced the ticket filtering experience on mobile devices. Now, when viewing tickets by stage, you can easily see which filter is active and quickly change it - no guessing or extra navigation needed.

We’ve made it easier to find exactly what you need in your tickets. With our new Filter Modals, you can quickly narrow down your view without extra steps.

To improve user efficiency when filling out tickets, a new feature has been added that allows web users to copy an existing line item. This enhancement reduces repetitive data entry, saving time and streamlining the ticket creation process.

We’ve added a new UI that lets users customize how custom forms look when printed.

A new Customer Discount feature has been added, enabling business owners to apply monthly market-rate-based discounts to maintain competitiveness. This feature ensures rates are applied consistently across eligible tickets and works seamlessly in both desktop and mobile views.

You can now drag and drop sub-components (SKUs) into and out of Finished Goods. This gives you more control over what your customer sees, without affecting how the product works behind the scenes.