What’s New in Oil Command

Editable CustomerInfo Section Title on Web & Mobile

This update brings full customization parity to the Customer Information section. Administrators can now edit the "CustomerInfo" label title directly within the Layout Editor, matching the...

Includes a video walkthrough

Enhanced Signature Flow: Download / Sign & Upload (Customer Portal)

This update introduces a comprehensive "Download & Sign" workflow within the Secure Customer Portal. Designed for partners who require physical stamps or manual signatures, this hybrid process...

Includes a video walkthrough

Add Filters to Locations Tab

This update introduces comprehensive filtering options within the Locations module, enabling Account Admins to isolate records based on specific operational criteria. Moving beyond a simple global...

Includes a video walkthrough

Build Summary Ticket from Selected Line Items in Line Item Table View

This update introduces the ability to combine multiple individual line items into a single consolidated "Summary Ticket" directly from the Line Items table view. This feature mirrors the...

Includes a video walkthrough

Line Items: Configurable Line Item Status — Module-Level and System-Level Control

This update introduces a comprehensive status management system for line items, moving away from a fixed, hardcoded list. Administrators can now define which statuses are active for specific...

Includes a video walkthrough

Support Line Items Module & Filters in Line Item Table View

This foundational update brings full feature parity to the V2 platform by enabling the Line Items Module. Admins can now configure dedicated Line Item table views within the V2 Module Builder,...

Includes a video walkthrough

Implement print template system tickets

This update introduces a robust, template-based rendering system (v2) for ticket printouts, replacing legacy hardcoded formats. By utilizing a dynamic rendering engine and configurable...

Includes a video walkthrough

Support Currency Property Type

This update introduces a specialized Currency configuration for Integer and Decimal properties. Users can now define monetary fields that automatically display with professional formatting,...

Includes a video walkthrough

Add "Customer" to Company Type Dropdown

This update expands the company classification system by adding "Customer" as a standard option in the Company Type dropdown. This ensures that client records are properly identified and...

Includes a video walkthrough

Arrow Key Functionality

This update introduces comprehensive arrow key support for the Line Item interface, allowing users to navigate and edit ticket details more efficiently without relying on a mouse. By enabling...

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Line Item Category Ordering on Print

This update introduces the ability to manually define the sequence of line item sections on both the ticket page and final printouts. By moving away from default alphabetical sorting, Account...

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Optimized Sorting Configuration for Custom Reports

This update introduces a redesigned sorting interface for Custom Reports, transitioning from a single-row layout to a more spacious 2x2 grid. This change ensures that long column names and sorting...

Includes a video walkthrough

Enhanced Customer Signature Workflow with Integrated Data Entry

This update streamlines the ticket finalization process by introducing an integrated data entry step within the signature workflow. Instead of filling out secondary fields on the ticket page,...

Includes a video walkthrough

Enhanced Calendar Month View & Detailed Job Overlays

This update significantly improves the readability and information density of the Calendar Month View, especially for mobile and tablet users. By expanding the visible text in calendar events and...

Includes a video walkthrough

Copy Company Feature

This update introduces a powerful "Copy Company" functionality specifically for Super Admins. Designed to accelerate the onboarding of new vendors and partners, this feature allows for the precise...

Includes a video walkthrough

Migrated Property Choices to Client Records and Decommission Choices Manager

To make system configuration more intuitive, the management of dropdown choices has been moved from the legacy "Choices Manager" directly into Client Records. This consolidation means that all...

Includes a video walkthrough

Advanced System Activity Log & Version Tracking

This update introduces a comprehensive Activity Log designed to provide full visibility into system changes. The new interface allows for the monitoring of record updates, field changes, and...

New Status for Private Companies

This update introduces an "Inactive" checkbox for Private Companies' Offices, allowing for better control over which entities appear during ticket creation. By enabling the ability to mark offices...

Includes a video walkthrough

Automatic JPG Conversion for Image Attachments

All image attachments are now automatically saved in JPG format. When you upload images in other formats (like PNG, HEIC, or WebP), the system converts them to JPG behind the scenes - you don't...

Includes a video walkthrough

Separate Customer and Vendor Pricing Management

You can now manage customer pricing and vendor pricing separately. The 'Pricing' tab under Records has been renamed to 'Customer Pricing', and a new 'Vendor Pricing' tab has been added...

Includes a video walkthrough

Audio Recording Property for Tickets

You can now add an Audio Recording property to ticket forms, allowing users to record, upload, and attach audio files directly to tickets. This feature includes built-in recording controls,...

Includes a video walkthrough

Option to include Ticket Attachments in E-mail alert rules

A new option has been added that allows you to include ticket attachments when sending automated e-mail alerts. Any files uploaded to a ticket - such as PDFs, images, forms, or supporting...

Includes a video walkthrough

Added Rich Text Display Property for AI-Generated Results

Introduced a new Rich Text Display Property type that supports multi-line strings, Markdown formatting, and AI-generated content flagging. This enhancement improves the readability and structure...

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Improved Module Builder, supported Module Group; improved module edit form and used v2 layout and support tree on user role modules

We have improved the Module Builder to make it easier for Support and Account Admin users to organize modules, group them, and navigate large setups without confusion. These updates help you...

Includes a video walkthrough

Developed new “View Contact” Scripted Button for Tickets

A new “View Contact” button has been added next to the Contact field in tickets. With one click, you can immediately see the person’s phone number, email, and other key details - without leaving...

Includes a video walkthrough

Developed Custom Form Groups feature

We’ve introduced an improved way to organize large sets of custom forms using a folder-style, collapsible tree structure. This allows teams to keep frequently used forms visible while grouping...

Includes a video walkthrough

Developed WTI Customer Discount

This release introduces the WTI Customer Discount feature, allowing business owners to automatically adjust customer rates based on monthly market conditions.The goal is to help maintain...

Includes a video walkthrough

Developed Inventory Dashboard

The new Inventory Dashboard helps warehouse managers easily see and track all items in the Shop and Warehouse. It shows what’s in stock, what’s been used, and how inventory changes over time — all...

Enabled Vendor Self-Selection for Purchase Orders - added “Allow Selecting Current Company” Setting

We’ve introduced new flexibility in Custom Form settings and Purchase Order workflows, making it easier for users to manage company selection and vendor assignments without manual intervention.

Includes a video walkthrough

New Card Layout for Mobile Ticket Views

The Card Layout adapts ticket and stage views into a mobile-friendly format, making it easier for sales reps to quickly scan and interact with key information.

Includes a video walkthrough

Supported Adding Line Items on Web-Mobile View

We’ve improved how you build quotes and manage tickets on both web and mobile views. Now you can easily add and review line items directly from your phone or computer—no switching or scrolling...

Includes a video walkthrough

Supported Ticket View in Mobile

We’ve enhanced the ticket filtering experience on mobile devices. Now, when viewing tickets by stage, you can easily see which filter is active and quickly change it - no guessing or extra...

Includes a video walkthrough

Improved Filters for Tickets

We’ve made it easier to find exactly what you need in your tickets. With our new Filter Modals, you can quickly narrow down your view without extra steps.

Includes a video walkthrough

Copy Line Item in Tickets

To improve user efficiency when filling out tickets, a new feature has been added that allows web users to copy an existing line item. This enhancement reduces repetitive data entry, saving time...

Includes a video walkthrough

Include User Settings in Manage Roles

OilCommand Admins needed to open individual user accounts to manage settings, which was time-consuming and inefficient. This created unnecessary navigation steps and slowed down the ability to...

Includes a video walkthrough

Refactor Manage Users to New Layout & API Enhancements

The Manage Users module has been refactored to align with OilCommand’s new system-wide layout and routing standards. Previously, the module lacked consistency with the updated UI patterns, which...

Includes a video walkthrough

Confluence Link to Documents Module

The Documents Module has been enhanced to support direct linking with Confluence Pages. By leveraging the Confluence Space Key and Confluence Root Page ID, users can now associate documents in...

Includes a video walkthrough

Forced enabling V2 Company-Wide

The platform now enforces the V2 UI company-wide, ensuring all users consistently experience the updated interface. V2 will always load by default, with no ability for users to disable it. Legacy...

Includes a video walkthrough

Print Style UI added for Custom Form layout control

We’ve added a new UI that lets users customize how custom forms look when printed.

Includes a video walkthrough

Customer discount feature for market-rate adjustments

A new Customer Discount feature has been added, enabling business owners to apply monthly market-rate-based discounts to maintain competitiveness. This feature ensures rates are applied...

Includes a video walkthrough

New “Divisions” Tab added in Resource Manager

We’ve added a new “Divisions” tab in the Resource Manager, right next to the existing “Districts” tab. This update reflects how the company now organizes teams and locations.

Includes a video walkthrough

Rebuilt Tickets Map Module in V2

We’ve launched a new version of the Tickets Map - redesigned to work faster and smoother than ever!

Includes a video walkthrough

Ability to send automatically form emails to Ticket Subscribers

You can now automatically send form emails to Ticket Subscribers - the people assigned to the ticket - using the email templates you already use.

Includes a video walkthrough

Expanded Role Permissions for User Management

You can now separate permissions when giving team members access to Manage Users, Company Info, and Role Settings in Oil Command. Instead of giving full control, you can now choose exactly what...

Includes a video walkthrough

Automatic Removal of Notifications when company is removed from Custom Form

When a Superadmin removes a company from a Custom Form, any notifications tied to that form will now be automatically removed for that company. No more leftover alerts - the system now keeps...

Includes a video walkthrough

Improvement – Settings > Notifications: show Custom Form names

You can now easily see which Custom Form each notification is connected to on the Settings > Notifications page. This makes managing and understanding your notifications much simpler.

Sort Custom Reports by Ascending or Descending Order

You can now choose how your report results are sorted - either in ascending or descending order. This makes it easier to view the newest or oldest items first, depending on what you need.

Includes a video walkthrough

The “What’s New” page now easier to browse

We’ve made the “What’s New” page cleaner and easier to scroll through, so you can quickly catch up on the latest updates.

Developed ability for employees to download schedule

You can now view and download your work schedule directly from the Oil Command platform using the new "My Schedule" module.

Includes a video walkthrough

Drag & Drop Sub-Component SKUs to and from Finished Goods

You can now drag and drop sub-components (SKUs) into and out of Finished Goods. This gives you more control over what your customer sees, without affecting how the product works behind the scenes.

Includes a video walkthrough

New Feature: Control Sub-Component updates when changing Finished Good quantity

You now have more control when editing a Finished Good on a ticket. A new setting lets you decide whether sub-component quantities should update automatically - or stay exactly as you entered them.

Includes a video walkthrough

Improved API Search for Wells

This update enhances the well search functionality by allowing dispatchers and field users to search using extended API numbers. This ensures quicker, more precise access to well data, even when...

Calendar Update: selected day highlight in Week view

Improved visual feedback when using the calendar in Week View. Now, when a specific day is selected using the date picker, that exact day will be visibly highlighted in the calendar - in addition...

Includes a video walkthrough

Display Company name next to customer contact in Ticket Builder

We’ve made it easier to identify the right contact when building tickets! Now, company names are displayed next to customer contact names in the Ticket Builder. This is especially helpful when...

Includes a video walkthrough

New Feature: Delete multiple items at once in Tickets

You can now quickly delete several line items at once when editing a ticket - no more removing them one by one! This makes managing tickets faster and easier, especially when you need to clean up...

Includes a video walkthrough

Code Editor performance enhancements

We’ve made the Code Editor faster and easier to use!

Includes a video walkthrough

Inline edit for Category List

You can now edit category information directly within the table!This new inline editing feature makes it faster and easier to update data without navigating to a separate page.

Includes a video walkthrough

New "Set Property Value" button option

You can now make buttons that automatically fill in property values when clicked - no coding or scripts needed! When setting up a Scripted Button, you’ll see a new option in the Button Type list...

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Implemented Scheduler Assigner & deprecated Job Manager

Now it's even easier for Account Managers and users to create a custom "Signature Request" notification! You can now see special built-in templates (like "Signature Request") and quickly make your...

Dispatch Email Enhancement: Combine Recipients + Auto-Subscribe Team Members

You can now see all jobs in the Calendar View - even those you’re not assigned to! This helps teams get better visibility into overall scheduling, work distribution, and team coordination.

Includes a video walkthrough

Display a property like PO# under a header field like Job Code when printing

Added support for displaying the PO# just below the Job Code (AFE) when printing job-related documents. This enhancement makes it easier for users to quickly locate important information in the...

Includes a video walkthrough

New Feature: Crop Images in your Tickets

You can now crop images after you upload them to a ticket. This means you can cut out extra background or focus on just the important part of your photo - all without leaving the app.

Includes a video walkthrough

Updated Work Week Display to Monday–Sunday

We’ve updated the work week view in My Time to align with Monday–Sunday, instead of Sunday–Saturday. This change helps employees better track their time and understand upcoming pay periods.

Includes a video walkthrough

Developed mobile-friendly Calendar view for Tickets Management

We’ve redesigned the Ticket Calendar to work smoothly on mobile devices. You can now access and manage your daily jobs directly from your phone - no desktop required. Whether you're in the field...

Includes a video walkthrough

Easier Summary Ticket Building – link in Alert and new attachment type option

We’ve made it easier for you to build and view Summary Tickets: New Option: “Attachment Type” When summarizing tickets, you’ll now see a new dropdown called “Attachment Type”. You’ll find it under...

Includes a video walkthrough

Implemented Scheduler Assigner & deprecated Job Manager

This release introduces a critical update to job assignment logic: Migrated all job assignment functionality from Job Manager Assigner to Scheduler Assigner. Deprecated and removed Job Manager...

Includes a video walkthrough

Notification Activity improvements

This release enhances the Notification Activity table by adding more detailed information to improve visibility and usability. Users can now see the notification type, ticket link, and alert name...

Includes a video walkthrough

Alternative Communication Channel

This release introduces an alternative communication channel to our backend. It’s designed to improve uninterrupted service for customers who are unable to connect directly to the API server.

Edit all Line Items in bulk

This release introduces the ability to edit all line items at once, improving efficiency and reducing the number of steps required to modify multiple entries.

Includes a video walkthrough

Upgrades to Calendar View

This release introduces enhancements to the Calendar View, making it more accessible and customizable. Users can now navigate to the calendar directly from the left-hand navigation and apply...

Includes a video walkthrough

Improvement: Serialize Logo for Offline Use

Account managers now have an easy way to serialize a logo for offline use. This enhancement verifies that the Logo is accessible even when users are offline, improving usability within the...

Includes a video walkthrough

Prevent Property Clear (Mobile)

This release introduces a new safeguard on the web platform to ensure that the mobile app does not unintentionally clear existing property values when syncing data. By enabling this feature, users...

Adding Customer Email to BPA Option

We've enhanced the BPA options by adding the customer email display. The new field F[customer.email] is now available on the right side of the BPA options panel.

Color Picker in Ticket View

We’ve introduced a Color Picker feature in the Ticket View, allowing users to personalize their experience by adding an accent color to tickets and browser tabs. This enhancement improves ticket...

Improved Default View Circumventing Filters

This release introduces a mechanism to prevent the Default view from bypassing intended filters, making a more controlled and accurate data representation.

Includes a video walkthrough

Scheduler: Calendar Note Size

We’ve increased the maximum note size in the Calendar feature to 1KB, allowing users to add more details to their event notes. Now, you can document important information more easily without...

Includes a video walkthrough

Improved processing speed for Custom Form copying

We've optimized the Custom Form Copying process, significantly improving the speed when copying forms with multiple sections and properties. Now, support users and superadmins can complete copy...

Includes a video walkthrough

SKU Group: Drag & Drop Functionality

We have introduced a drag & drop functionality for SKU Group items, allowing users to reorder items within a group. This enhancement improves usability and provides greater flexibility when...

Includes a video walkthrough

Bulk Status Edit for Tickets

Bulk status edit for tickets is now supported. User is able to update multiple ticket’s status in once

Includes a video walkthrough

Inactive Accounts Filtering

This update verifies that inactive accounts are properly filtered out and no longer visible in the Contacts section. When an account is reactivated, it will become visible again.

Includes a video walkthrough

Calendar Notes

We are glad to present new feature for Calendars: ability to Add Notes. So you can add quick notes to your calendar for potential future jobs -keeping things flexible.

Includes a video walkthrough

Customer Pricing Update: Automatically Remove Blank Rates

We’ve made it easier to manage customer-specific pricing. Now, when you clear a usage rate (leave it blank) in the Customer Pricing table, the system will automatically remove the related pricing...

Includes a video walkthrough

Removal of Unnecessary SKU Filter

This update removes unnecessary SKU filtering when selecting line items in tickets. Previously, the SKU filter was applied incorrectly, leading to selection issues. With this update, line item...

Includes a video walkthrough

New Setting: Force V2 for Tickets & Loads

We’ve added a new setting that lets your company standardize the experience by always using the updated V2 (React app) interface for all ticket and load-related pages.

Includes a video walkthrough

Wider Scrollbar for improved usability

This update improves the scrolling experience by increasing the width of the scrollbar across all pages. The wider scrollbar provides better visibility and easier interaction, especially for users...

Includes a video walkthrough

Custom Reordering of Charges

This update allows to reorder charges on tickets for a more logical presentation to customers. Previously, automation on the ticket prevented reordering, but now users can apply custom sorting...

Includes a video walkthrough

Developed Editable Job#(Ticket Name) upon creation

This update introduces the ability to edit the Job# (Ticket Name) upon creation, but only when "Use Form Specific Ticket Numbering" is enabled. This enhancement gives business owners more...

Includes a video walkthrough

Display Category & Subcategory while adding line items

This update enhances the line item selection process by displaying Category and Subcategory fields while adding items. Users can now filter SKUs by Category and Subcategory, making it easier to...

Includes a video walkthrough

Display Notes in Custom Form Editor

This update allows custom form editors to view and update notes for properties directly in the Custom Form Editor. Notes can also be updated manually through Business Process Automation (BPA) to...

Includes a video walkthrough

Automatic Employee removal from tickets after setting to Reviewed status

This update introduces a comprehensive Activity Log designed to provide full visibility into system changes. The new interface allows for the monitoring of record updates, field changes, and...

Includes a video walkthrough

BPA: Automatic Employee removal from tickets after setting to Reviewed status

A new feature has been implemented to automatically remove employees from a ticket once status has been changed to Reviewed.

Includes a video walkthrough

Invoice PDF Retrieval via API

This release introduces a new capability for accountants to retrieve invoices as PDFs via API. Once an invoice is successfully created in NetSuite, it will be stored as an attachment.

Includes a video walkthrough

Add Custom Records to Import/Export

This update introduces the ability to import and export Custom Records directly from the Import/Export page. Users can now manage their records more efficiently without requiring engineering support.

Includes a video walkthrough

Filter Days Off Employees in Schedule

We have introduced a new filtering option in the schedule view, allowing users to easily manage employee visibility based on their work status.

Includes a video walkthrough

Bulk Update SKU Properties

We are excited to introduce the ability to import and update SKU properties in bulk! This new feature streamlines SKU management, making it easier for account managers to perform mass updates...

Includes a video walkthrough

Multi-select support for Line Items in Mobile App

You can now select multiple values for certain fields in the mobile app. This is useful when more than one option applies - like selecting several materials or services used in a job.

Includes a video walkthrough

Quote Cover Page Generation

This release introduces the ability to generate a Quote Cover Page in the system. Sales teams can now create detailed quotes that include customer information, a structured cover page, and company...

Includes a video walkthrough

New [Copy] Button in Tickets Views – Quickly Duplicate Any Ticket

You can now easily duplicate tickets in the Tickets Views with just one click! We’ve added a new [Copy] button next to each ticket to help you work faster and save time when creating similar or...

Includes a video walkthrough

Autocorrect supported in Oil Command Mobile App

To improve typing accuracy and overall user experience, the Oil Command mobile app now includes autocorrect functionality during text entry. This feature automatically corrects spelling errors as...

Includes a video walkthrough

Single Sign-On (SSO) via Microsoft 365 available on Mobile

Mobile users can now log in to the Oil Command app using their Microsoft 365 account. This update introduces Single Sign-On (SSO) support via OAuth 2.0, streamlining access and reducing login issues.

Ticket Imports Improvements

We’ve made it much easier to import tickets into the system using email and Excel files. These updates save time, reduce manual work, and improve how you manage templates and ticket data.

Includes a video walkthrough

Alert and Notification System Upgrades

This update introduces a unified notification templating system, allowing for streamlined Email and SMS alerts. The new system enhances flexibility by integrating a more reliable delivery method...

Includes a video walkthrough

Module Builder: Summary Wizard settings moved to Tickets and Tickets by Stage modules

New Settings Added to Module Builder for “Tickets” and “Tickets by Stage”: Summary Ticket Summarized Tickets Summary SKU List Each Line Item Attachment Type Summary Ticket modal now includes the...

Includes a video walkthrough

Transfer PDF Format to Email PDF File

This release ensures that PDF attachments in Oil Command emails now follow a more structured and user-friendly naming convention, even when no specific JSON download settings are configured.