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All Updates

Developed Editable Job#(Ticket Name) upon creation

Tickets
Custom Forms
Enhancements
December 9, 2024
Feature Overview:

This update introduces the ability to edit the Job# (Ticket Name) upon creation, but only when "Use Form Specific Ticket Numbering" is enabled. This enhancement gives business owners more flexibility in managing ticket names

Related Features:

Tickets, Custom Forms

Features/Benefits:
  • Editable Ticket Name – Users can modify the Job# (Ticket Name) when creating a new ticket.
  • Form-Specific Ticket Numbering Dependency – Editing the ticket name is only possible when "Use Form Specific Ticket Numbering" is enabled.
  • Admin-Controlled Settings – The feature is managed through settings, allowing admins to toggle ticket name editability.
  • Autogeneration Maintained – Ticket names continue to be autogenerated by default but can be manually changed when the setting is enabled.