Summary:
You can now choose how your report results are sorted - either in ascending or descending order. This makes it easier to view the newest or oldest items first, depending on what you need.
What’s New:
- A new “Order By” dropdown has been added under the “Sort By” section when building a custom report
- You can choose between “Ascending” (default) or “Descending” sort order
- Works when downloading the report too - the results match the selected order
Who Sees This:
All users building or viewing custom reports
Why This Helps:
Need to see the latest tickets first? Or sort by oldest to newest? Now you have full control over how your report data is organized - no extra steps needed.