Summary:‍

You can now choose how your report results are sorted - either in ascending or descending order. This makes it easier to view the newest or oldest items first, depending on what you need.

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What’s New:

• A new “Order By” dropdown has been added under the “Sort By” section when building a custom report
• You can choose between “Ascending” (default) or “Descending” sort order
• Works when downloading the report too - the results match the selected order

Who Sees This:‍

All users building or viewing custom reports

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Why This Helps:‍

Need to see the latest tickets first? Or sort by oldest to newest? Now you have full control over how your report data is organized - no extra steps needed.