Description
Introduced a new Rich Text Display Property type that supports multi-line strings, Markdown formatting, and AI-generated content flagging.
This enhancement improves the readability and structure of AI-generated outputs within Ticket Properties and Memos.
With the new Rich Text Display:
Better readability
Text now appears with proper spacing, paragraphs, and line breaks.
Supports formatting
You can now see:
- Headings
- Bullet points
- Numbered lists
- Tables
- Code-style text (if included by the AI)
AI content is clearly marked
If the property is set as “AI Generated,” the system will show a small AI watermark so users know the content came from the AI assistant.
Works inside Memos too
Any AI-generated memo text will display using this improved format.
How to Test the New Feature (Simple Steps)
-
Create a new Property
- Choose Markdown as the type
- Set the Size to 60%
-
Add some formatted text
Copy and paste the example below into the new Property (using BPA or manual entry):
Example Text You Can Use
# Project Overview
This document explains how information is shown using the new Rich Text Display.
## Key Features
- Headings
- Bullets
- Tables
- Links
## Sample Table
| Field | Description |
|-------|-------------|
| ID | Ticket ID |
| Name | Ticket Name |
``
-
Turn on the AI Generated Flag (Optional)
- Open Property Settings
- Turn on AI Generated Value
- Check that an AI watermark appears below the Property name in the Ticket
Why This Matters
This update makes long or detailed AI-generated content much easier for your team to read, understand, and use—no more walls of text or formatting errors.