What’s New?

A new option has been added that allows you to include ticket attachments when sending automated E-mail alerts.
Any files uploaded to a ticket - such as PDFs, images, forms, or supporting documents - can now automatically be added to outgoing alert emails.

This ensures that recipients receive all relevant information at the same time, without needing to manually locate or forward attachments.

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Why This Matters

• Ensures reviewers receive full context with each alert
• Reduces the need for manual follow-up or additional file sharing
• Prevents missing documents during ticket review
• Works with all standard attachment types across ticket categories

How It Works

A new setting is available in the E-Mail Alert Rules modal:

“Include Ticket Attachments”

When enabled, the system will attach all files from the ticket to the alert email that is sent.

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How to Use It

1. Open Alert Rules for the relevant ticket type
2. Add or edit an existing E-mail alert rule
3. Enable Include Ticket Attachments
4. Save your changes
5. Trigger or wait for the alert to send
6. Confirm that the email includes the expected attachments