Overview

We’ve made it easier to find exactly what you need in your tickets. With our new Filter Modals, you can quickly narrow down your view without extra steps.

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What’s New

• Simpler filtering – Only see the filters that are relevant for the ticket view you’re in.
• Mobile-friendly design – Filters now open in a clean, easy-to-use pop-up on your phone or when your browser window is smaller.
• Custom options – Up to six filters can be available at once, such as:
  • Date range
  • Customer office
  • Assigned team member
  • Job code or status

Why This Matters

• Spend less time scrolling through filters you don’t need.
• Get to the right tickets faster, especially on mobile.
• Enjoy a smoother, more focused workflow wherever you’re working.

How It Works

• When you open your ticket view, the new filters will be ready for you.
• You’ll only see the filters that have been set up for that specific view.