What’s New

A new “View Contact” button has been added next to the Contact field in tickets.

With one click, you can immediately see the person’s phone number, email, and other key details - without leaving the ticket.

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What You can do

On Web

• Open the contact’s details in a quick popup
• Click their email address to instantly open your email app

On Mobile

• Tap Call to dial the number right away
• Tap Message to open your messaging app
• Tap Email to start an email in your mail app

Benefits

• Faster communication - no need to search through Accounts, Contacts, or Profiles
• Fewer steps - all details appear inside the ticket you’re already working on
• Less context switching - stay focused on the job without jumping between pages
• Better accuracy - contact information comes directly from the ticket’s selected contact
• Smoother mobile experience - perfect for field teams who need quick actions

Outcome

This update makes working with tickets simpler, quicker, and more efficient.
Support teams, dispatchers, sales reps, and field staff can now:

• Reach the right person instantly
• Respond faster to customer needs
• Handle more tickets in less time
• Reduce mistakes caused by searching in the wrong place

The result: faster workflows, better communication, and a more seamless user experience across Web and Mobile.