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All Updates

Dispatch Email Enhancement: Combine Recipients + Auto-Subscribe Team Members

Data Management
Tickets
April 28, 2025
What’s new?

You can now see all jobs in the Calendar View - even those you’re not assigned to!
This helps teams get better visibility into overall scheduling, work distribution, and team coordination.

What can you do?
  • View all jobs that your admin has access to
  • See job details like date, time, and basic info
  • You can’t open tickets unless they’re assigned to you
  • You can’t make changes to tickets unless you have the right permissions
How it Works
  • Admins set this up using Module Builder
  • Once it's active, regular users can open the calendar and see every job displayed - without needing to be on that ticket
  • It’s view-only for unassigned tickets
Good to Know
  • If you’re a ticket manager or admin, nothing changes - you still have full access
  • If no special setup is done, the calendar will still show only your assigned tickets, just like before
  • This feature helps improve planning, reduce confusion, and support team-wide awareness